My IT Solutions Frequently Asked Questions

There are a few different reasons why a computer would be running slow. Most of the time it is because of adware, spyware or viruses. We would be happy to preform a complete system cleaning for you. Call for your service call. In MOST cases, you don't need to reload your system. We don't like to see anyone loose their files or photos!

This happen when your computer has been hijacked. Please call for your service call. We will set your home page to the setting you prefer..

Personal Antivirus is a rogue anti-spyware created by company named Innovagest 2000 and is a clone of General Antivirus and Internet Antivirus Pro. This program is advertised through the use of Trojans that display fake security alerts on your computer. These alerts will contain messages stating that your computer is under attack or that malware has been detected running on your computer. When you click on these alerts, Personal Antivirus will be installed on your computer and automatically be configured to run when you start Windows. When running, it will scan your computer and display a variety of infections that cannot be removed unless you first purchase the program. In reality, though, these infections are all fake and are only be shown to scare you into purchasing the program. Please call for your service call with My IT Solutions and we can remove this for you. Just ask for a virus cleaning!

Please call for your service call and let us know why you want it upgraded or what you want upgraded.
*This is an answer we can give after we evaluate your computer system. Not all systems can be upgraded.* In most cases a good cleaning will help a lot!

Yes, MS updates are very important to keep up with. They help keep your system safe and the performace better. When we clean a system we always make sure you have all the critical MS updates.

Yes, when we clean your computer system we provide you with a pop up blocker. Please be sure to let us know this is one of or your main concern when you call for your service call to clean up your computer or laptop.

Adware can or will, by nature, cause ads to appear on your computer. These can appear as desktop icons, menu options, browser toolbars/search pages/home pages, and random pop-up windows which can appear even when you're not browsing the web. If you're experiencing any or all of these symptoms, we recommend you bring your computer in for a full cleaning.

Adware and spyware are programs on your computer that you typically didn't intend to install, didn't even realize you installed, or didn't know the nature of when you installed them. Adware will cause unsolicited ads to appear on your computer, while spyware collects information about you and sends it to interested parties such as advertisers.

Yes, it is a good idea to schedule your computer or laptop service call with MY IT SOLUTIONS to have it cleaned and updated before switching to high speed or DSL Internet.

When switching from dial-up to high speed internet, your computer becomes more vulnerable both to remote attacks and to viruses, adware, and spware. This is due to the always-on nature of DSL and the speed of the connection, which simply allows for more browsing (which means more exposure to the web), and also for things to download and install faster, to the point that you hardly notice them.

Yes, we do have a pick up and delivery service. Please call our office and let us know where you live and that you need us to come by. We will be happy to schedule an appointment.

Yes, we do make house calls. We call them service calls.

Yes, we can run diagnostic tests to determine if there is a hardware issue or if it is a software issue. Either way we will be able to offer you a solution to getting your computer back to work for you.

Yes, there are a couple of things we can do. First, there are settings on your computer that will slow the double click down. Another thing that will help is for you to practice by playing Solitare.

Yes, My IT Solutions is happy to set up your home network for you. Please call the office to make an appointment.

Yes, My IT Solutions is happy to set up your office network for you. We also are happy to maintain your network for you. Please call the office to make an appointment.

Yes, we are happy to build computers that will fit your needs. There are so many choices out there it's fun to help you choose what would work best for you.

A custom computer is a computer that is designed to your specs. You can choose how big your hard drive is, what kind of CD, CDRW, DVD..etc, how many USB ports you need, the kind of graphics card and so much more.

Yes, we will be happy to install your computer part for you. Please call ahead to schedule an appointment. In most cases we can install it for you on the spot for a small fee.

Yes, we will be happy to install your computer part for you. Please call to schedule an appointment.

Yes, we can. We will evaluate your system to see if it is your modem or if you have adware and spyware causing problems for you. Either case, we can fix the problem.